[tip]8.5.x Notes Client crashes related to Microsoft Internet Explorer 9 [/tip]

panic

Problem:

Random Notes client crashes no Notes 8.5.x after IE 9 upgrade

Symptom:

Client Crash

Cause: 

Customers who are using Notes 8.5.x on Windows 7 and have the Notes Preference “ Use the Browser that I have set as default for the Operating System“, can experience random client crashes.

We have traces this issue back to IE9, the crash only happens when IE9 is set as the default Browser for the OS . Other browsers are not affected.

Analysis shows that the crash is caused by an Microsoft OS dll „d2d1.dll “

Environment: 

Domino 8.5.1, 8.5.2, 8.5.3

Resolving the problem: 

Microsoft have released two patches , one for Win 7 and one for Win 7 SP1 .

http://support.microsoft.com/kb/2670838 for Win 7 SP1

http://support.microsoft.com/kb/2488113 for Win 7

Technote: #1636880

Quelle: IBM

NSD Example:

### thread 10/14: [ NLNOTES: 0e54: 0dc0] FATAL THREAD (Panic)
### FP=0x0563e30c, PC=0x77ba7094, SP=0x0563e2a0
### stkbase=0x05640000, total stksize=262144, used stksize=7520
### EAX=0x00007365, EBX=0x00000000, ECX=0x6469fba0, EDX=0x7efefeff
### ESI=0x000001cc, EDI=0x0563e2e8, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00000297
############################################################
[ 1] 0x77ba7094 ntdll.KiFastSystemCallRet+0 (1cc,493e0,0,10)
[ 2] 0x7679c2f3 kernel32.WaitForSingleObjectEx+67 (1cc,493e0,0,563e8ac)
[ 3] 0x7679c2a2 kernel32.WaitForSingleObject+18 (1cc,493e0,0,3)
@[ 4] 0x601f3f52 nnotes.OSRunExternalScript@8+1346 (12c,1)
@[ 5] 0x601f43e6 nnotes.FRTerminateWindowsResources+982 (1,1010,1,0)
@[ 6] 0x601f49c9 nnotes.OSFaultCleanupExt@24+985 (2036a68,1010,0,0,0,563edf0)
@[ 7] 0x601f4a4a nnotes.OSFaultCleanup@12+26 (0,1010,0)
@[ 8] 0x6020091c nnotes.OSNTUnhandledExceptionFilter@4+268 (563fe28)
@[ 9] 0x601c0d7b nnotes.Panic@4+731 (563fe40)
@[10] 0x601c0e54 nnotes.OSWCTPanicShutdown+84 (d7c,ff,5d31f0,5d5af8)
@[11] 0x636cd258 nnotesws.WCTShutdownThread+248 (d7c,0,0,0)
@[12] 0x601419af nnotes.ThreadWrapper@4+175 (0)
[13] 0x7679ed6c kernel32.BaseThreadInitThunk+18 (0,72a17628,0,0)
[14] 0x77bc377b ntdll.RtlInitializeExceptionChain+239 (60141900,0,0,0)
[15] 0x77bc374e ntdll.RtlInitializeExceptionChain+194 (0,0,0,0)

 

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